(4.4 / 5)2194+ Ratings

Waterford Reviews

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Overall Rating

4.4
9 Reviews
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About Waterford

Waterford.com is the official website of Waterford Crystal, a renowned luxury crystal brand. Here are some key points about the website and the company:

  1. History and Heritage:

    • Waterford Crystal was founded in 1783 by brothers George and William Penrose in the city of Waterford, Ireland.
    • The company has a rich history of combining the finest raw materials with expert craftsmanship to create stunning crystal.
  2. Products and Services:

    • Waterford Crystal is known for its exquisite crystal glassware, including the famous Lismore pattern, which was created in 1952 by Miroslav Havel.
    • The company offers a wide range of luxury crystal products such as tumblers, wine glasses, vases, bowls, and picture frames.
    • Waterford also provides crystal panels for the Times Square New Year’s Eve Ball, a tradition that began in 2000.
  3. Sustainability:

    • By 2023, all Waterford crystal will be made with a new crystal formula that replaces lead oxides with barium oxide, making it 100% recyclable and reducing factories’ energy consumption.
    • The electricity used in Waterford manufacturing is 100% renewable, and the water used throughout the production process is constantly cleaned, recycled, and reused.
  4. Visitor Experience:

    • The House of Waterford Crystal offers a unique visitor experience where visitors can learn about the history and stories behind the brand, tour the factory, and shop the largest range of Waterford Crystal in the world.
  5. Education:

    • The website also references Waterford Upstart, Waterford Reading Academy, and Waterford Professional Learning, which are educational programs designed for early learning and literacy development in PreK-2nd grade learners.

In summary, waterford.com is primarily focused on showcasing the luxury crystal products and heritage of Waterford Crystal, while also highlighting its commitment to sustainability and its educational initiatives.

Waterford Pros & Cons

Pros of Waterford.com:

  • Quality: Known for producing high-quality products, including dishes and picture frames.
  • Customer Service: Generally praised for its customer service and return policy.
  • Durability: Many customers have reported that their Waterford pieces have lasted for years with minimal damage.

Cons of Waterford.com:

  • Price: Waterford products are often considered expensive, with some items costing hundreds of dollars.
  • Discounts: Some customers have noted that Waterford items may not always be discounted, unlike other brands like Lenox or Vitamix, which can offer significant price reductions.

Overall Score: Waterford.com has an overall score of 4.1 out of 5 stars based on online reviews.

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Waterford Customer Reviews (9)

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Annette Lévesque
Annette Lévesque
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Feb 9, 2023
Valerie Barbour
Valerie Barbour
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Feb 8, 2023
Sophie Bayer
Sophie Bayer
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Feb 7, 2023
Alice Walton
Alice Walton
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Feb 7, 2023
Ericka Gale
Ericka Gale
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Feb 6, 2023
Maslin Marcheterre
Maslin Marcheterre
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Feb 6, 2023
Elín Ingólfsson
Elín Ingólfsson
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Feb 4, 2023
Patrick Hunt
Patrick Hunt
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Feb 4, 2023
Kerstin Schmitt
Kerstin Schmitt
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Feb 3, 2023

Waterford Customer’s Q&A

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Waterford Features and Benefits

Key Features and Benefits of Waterford.com:

  • Reward Vouchers: Exclusive vouchers offered to online account members, with three levels based on online purchases during the accrual period.
  • Breakage Warranty: A warranty that protects against breakage, ensuring the durability of Waterford products.
  • Free Shipping: Free shipping on the first order for new account sign-ups.
  • Luxury Crystalware and Glassware: High-quality crystalware, glassware, and home decor items, known for their brilliance and clarity.
  • Sustainable Crystal: Improved sustainability in their new crystal formula, enhancing the eco-friendliness of their products.
  • Membership Benefits: Access to exclusive rewards and benefits for online account members.

Waterford Pricing

Waterford.com does not provide specific pricing information on their website. However, they do offer a 60-day return policy across various collections and sales, including their luxury crystalware, glassware, and home decor items. For detailed pricing, it is recommended to contact their customer service directly.

Waterford FAQs

FAQ

Waterford Alternatives

Here are some alternatives to Waterford:

  1. Baccarat, Inc.: A top competitor of Waterford, Baccarat, Inc. operates within the Personal & Household Goods industry and generates 30% of Waterford's revenue.
  2. Ravenscroftcrystal: Founded in 2002, Ravenscroftcrystal is one of Waterford's top rivals. It also operates within the Personal & Household Goods field.
  3. Riedel: A Private company founded in 1775, Riedel is another rival of Waterford. It competes in the Personal & Household Goods sector.
  4. Swarovski: Known for its luxury cut lead glass (crystal), Swarovski is a notable competitor in the same industry.
  5. Crystal Crop: Crystal Crop is another competitor, with a focus on the agrochemical industry.
  6. Asfour Crystal: Asfour Crystal is known for its production of a full range of crystal products.
  7. PRECIOSA: A luxury glass manufacturer, PRECIOSA is another alternative to consider.
  8. Tiffany: Tiffany & Co. is renowned for its luxury goods, particularly its diamond and sterling silver jewelry.
  9. Lalique North America: Lalique is a French glassmaker, recognized for producing glass art, including perfume bottles, vases, and hood ornaments during the early twentieth century.
  10. Boann Distillery: Boann Distillery focuses on the production of alcoholic beverages, specifically operating in the distillery industry.

These companies are seen as the top competitors and alternatives to Waterford.

FAQ

How To Open A Waterford Account?

To open an account on Waterford.com, follow these steps:

  1. Visit the Waterford.com registration page.
  2. Fill in the First Name and Last Name fields.
  3. Provide a valid Email address.
  4. Create a Password that meets the following requirements:
    • 8 or more characters
    • At least one upper and lower case letter
    • At least one number
  5. Accept the Terms and Conditions and State Privacy Notice.
  6. Optionally, tick the box if you wish to receive the latest news from Waterford, including online pre-launches, new collections, and exclusive promotions.
  7. Click on Register.

After registration, you will enjoy benefits such as a 12-month breakage warranty for selected products, exclusive access to product launches, special benefits such as member-only discounts and early access to sales, exciting content about the latest launches, collaborations, and more, and a rewards voucher twice a year based on purchases.

FAQ

About Waterford.com Popular Products and Services?

Waterford.com offers a wide range of products, with some of the popular collections being Lismore Black, Craft Brew, Lismore Arcus, Lismore, Lismore Nouveau Home Bar, Lismore Essence, Elegance, Gin Journeys, and Mixology. The Lismore pattern, created in 1952, is particularly famous and is adorned on a beautiful selection of luxury crystal glassware, barware, and homeware, such as tumblers, wine glasses, vases, bowls, and picture frames. Waterford's products are known for their deep and beautiful cuts, and each piece is designed to heighten the pleasure of using it. By 2023, all Waterford crystal will be made with a new crystal formula that replaces lead oxides with barium oxide, reducing factories’ energy consumption. The electricity in Waterford manufacturing is 100% renewable, and the water used throughout the production process is constantly cleaned, recycled, and reused. Waterford Crystal was first established in 1783 by brothers George and William Penrose, and more than two hundred years later, it continues to create luxury crystal of unsurpassed beauty and quality..

FAQ

Waterford.com Return Policy?

Waterford.com has a detailed return policy. If a product is imperfect or damaged, customers are advised to contact the Customer Care Advisors for instructions on how to return the merchandise and receive a replacement. If a customer is not satisfied with a product and wishes to return it, they have 30 days from the date of purchase to return the product at their expense in the original packaging. A refund equal to the original amount charged for the product will be issued within 14 days of receiving the product in original condition. However, shipping costs related to the original order and/or the return of the order will not be refunded. Customers are recommended to use a recorded delivery service that provides a tracking number for their protection. The customer is responsible for the expense of returning the goods to Waterford.com unless the item delivered was in error or was faulty or damaged.

In terms of shipping, all orders ship from the warehouse in Wall, New Jersey, USA and may be shipped to a single address. Shipping rates are based on the delivery method selected. Orders are delivered within 2-7 business days, including 1-2 days of order processing. Gift wrapped and engraved orders may incur additional order processing time. Orders must be placed by 10:30am ET to be shipped the same business day. Orders must ship to a single address located within the 48 contiguous states, Alaska, Hawaii, or Washington, DC. Orders cannot be shipped to multiple addresses, PO Box, APO or FPO addresses. For some orders, UPS may require a signature upon delivery. Depending on the size of the order, it may be shipped in multiple cartons.

Please note that these policies apply only to products purchased at Waterford.com. Products purchased from Waterford Company Stores or Waterford Dealers must be returned at the point of purchase.

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